Return & Refund Policy
What is your return and exchange policy?
At Xplore Nails, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with our products, please contact us at support@xplorenails.com within 10 days of receiving your order. Provide us with your order number and details about the products you would like to return or exchange. We will guide you through the process.
Due to the personal use nature of our products and their sensitivity to light and environmental exposure, we can only accept returns or exchanges of products that are still sealed and unopened. Opened products, due to hygiene and quality reasons, are not eligible for a return or exchange.
What should you do if your product arrives damaged?
If your product arrives damaged, please immediately take a photo of the product and the shipping receipt and email them to support@xplorenails.com. We will assist you in replacing the damaged item promptly.
How long does it take to process a return?
Refunds to credit cards typically appear within 5-10 business days, depending on your bank’s processing time. We appreciate your patience as we process your return.
What should I do if I receive the wrong product?
We apologize for any inconvenience if you receive a product different from what you ordered. Please contact us directly at support@xplorenails.com with your order details, and we will ensure that you receive the correct item.
Can I return a product I bought from a third-party marketplace?
We guarantee the authenticity and quality of products purchased directly from our website. Unfortunately, we are unable to process returns, exchanges, or provide assistance for products bought from third-party marketplaces.
Note: Please be aware that you are responsible for the return/exchange shipping charges. Original shipping charges, unfortunately, cannot be refunded.